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Contact Customer Services


We take our customer care very seriously. While our aim is to make our website easy to understand and navigate, we appreciate there are times when you may need a bit of assistance.

We also provide FREE Advice and Guidance to Customers, Artists and Businesses looking to use our Glow-in-the-Dark or UV technology in their own projects and products.

Please bear in mind our telepathy skills are limited, so if you could explain in detail what it is you are trying to achieve, under what conditions and why, it will help us to understand your problem or idea better.





By Email


For product information or sales assistance:
For service, product support and enquiries:
For product returns and exchanges:
For billing and accounts enquiries:





Have a Question?


Click below to see our Frequently Asked Questions page:





If you would like an answer to a Specific Question:  Click here

We shall respond to you within 24 hours, during regular business hours.      All email correspondence is completely confidential.





Live Assistance  ((9:00 - 17:00 GMT)


W have a new Live Help facility for our online customers. We will now be able to provide immediate answers to questions and offer real-time web based assistance.

  Live Help

Click on the above icon for assistance.





Online Enquiry Form


Please send any specific information about your request so we can direct it to the appropriate person:



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Tell us how to get in touch with you:







 Please contact me as soon as possible








By Telephone   (UK Business Hours only + Out-of-Hours Voice Mail)


UK:   0161 726 5904 

EU & International:   0044 161 726 5904





By Fax


UK:  0161 662 7253

EU & International:   0044 161 662 7253





By Post

Please send your Purchase orders, written enquiries or returns to:


PO Box 431
Bury, UK


Please note:  As a manufacturing facility and not a retail outlet, we regret we are unable to accommodate customer collections or visits.





Twitter Feed  (Not monitored)


Click here:   (user name = @glowtec)





Facebook Page  (Not monitored)


Keep up with our new product developments and innovations via our

Facebook Page:


Please note:  We do not monitor our Facebook page so it should not used for support or customer service enquires. Please see above for how to contact us with matters for our attention.






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Please note:  Our offers and promotion codes will not be available on any coupon sites



To find out more about us and our Company Profile   Click here


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