read this section carefully before placing your order
Tuesday (UK Post)
Thursday (UK Post)
Postal shipped Orders are only
dispatched on Tuesdays
whilst larger Courier based orders are
Orders must be received before 2:00 pm
on Tuesdays and Thursdays if they are to
be shipped out the same day. Orders
arriving after this time will roll-over
to the next shipping day.
regret that we
are unable to despatch orders on Mondays
Shipment of Orders
We only despatch
Standard Postal and
We do not dispatch any web orders on Mondays.
There is an order cut-off point for same-day
UK Postal Deliveries of 2:00pm
Orders placed after this time will be sent out on the
next standard despatch day.
If you need to place an order for despatch after this time,
please call first
confirm if this is possible before placing your order,
as we cannot commit to customer-imposed deadlines.
or Larger orders requiring a Courier
delivery are despatched
within 2 working days
of receipt on
Wednesday or a
Friday on a Next-Day delivery service. We are unable
to offer a same day courier shipment.
Most web orders are
despatched within 1-3 days following the date of order.
As an Internet-only
Manufacture / Retailer, we do not have a customer
collection point and will only despatch orders via post
or courier on the specified despatch days. Orders are
not available for collection in person.
offer a 'Guaranteed' Next-Day delivery using Royal
Service despatched only
for delivery on
either Wednesday or Friday. Please do not just
expect a Next-Day delivery from a UK Standard Delivery
please call to discuss urgent
orders first, as we cannot
be held to customer-imposed deadlines.
Most orders are despatched the day after they are
For security reasons we
cannot accept orders or card payments over the phone.
Please place your order through our secure, PCI Check
and approved web site.
Our fixed delivery
charges mean that no matter how larger your order is,
you will not be charged any extra for delivery.
UK Standard Delivery*
(2-3 Days from Dispatch)
UK Courier or Special Delivery
(1-2 Days from Despatch)
FREE UK Delivery on Internet orders over £95
(Excluding Highlands, Islands and
At GLOWTEC we go the
extra mile to ensure your order arrives in perfect
condition. To ensure this we invest in high quality
packaging materials and employ a strict packaging
quality standard to achieve this end.
shown on this site exclude VAT and Carriage
Email Order Confirmation
place your order online, our system will
send you an email order confirmation /
invoice with an 'RC' number. Please
quote this number with any queries you may
have regarding your order.
If you do not
receive this email, please contact customer
services on 0161
726 5904 Alternatively you may email us
Paying by Credit or Debit Card
to securely process all credit and debit card
companies provide a safe and secure means of
processing a credit card payment without your
card details ever being revealed to any
As payment by
phone is insecure, we regret that we cannot
accept payments over the phone.
International orders do incur higher shipping
costs. However we will keep these costs as low
as possible. For larger / heavier orders, should
there be any significant additional cost, we
will advise and you have the option to cancel or
pay any surcharge / insurance cost.
Other receiver customs charges may apply.
cases such as NHS, Education, Local & Central
Government etc, we will accept Official Purchase Orders on a strict 30 day settlement basis.
Subject to minimum
order value of £50 net
We are here to help
Your business is very important to us and we can assure
you of our best attention at all times. If you have any
query or question you would like us to answer, please
send it to:
for details of how to contact us.
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