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QUICK TERMS & CONDITIONS

 

GLOWTEC operate a policy of Fairness, Courtesy and Co-operation for all our customers and where possible, we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However as a business we are obliged have to have them in place. By placing an order with GLOWTEC via the web site, telephone or by email you agree to be bound by GLOWTEC Terms & Conditions set out below.

 

 

For Payment & Delivery Terms

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Quality Guarantee 

We guarantee our paints and pigments to be of the highest commercial grade quality available and free of any fillers or additives.

 


 

Satisfaction Guarantee

We stand behind each and every product that we sell. If you are dissatisfied with your purchase, then providing the item is undamaged and unused (or unopened in the case of paint or liquid based products) then you may simply return the item for a refund (or replacement) within 30 working days of receiving the item*.

Customers are responsible for the return delivery cost of any goods for refund or replacement.

Please Note:  We cannot accept returns of any Loose-Powder based products.

* Please send an email within 30 days of receiving the goods to  returns@glowtec.co.uk  for an RMA number and details on how to return products.

 

Please Note:  For your convenience, we supply all our paints and powders in see-through containers. This enables customers to see and test the actual performance of a product, without needing to open or use it. 

Once liquid based products have been opened or used, We regret that we are unable to accept them for return. 500ml & 1 Litre sizes are non-stock sizes are supplied only on a Made-to-Order basis and therefore cannot be returned. 

Loose-powder based products cannot be returned for refund.

 

No returns can be accepted without an RMA Number.

 


 

Faulty or Damaged items

If you receive an item that is faulty or damaged in transit, please let us know within 24 hours of receipt. Notifications after this time will not be accepted.

Please send an email to:  returns@glowtec.co.uk  for details on how to return products.

 


 

Items ordered in error

If you order a GLOWTEC product and then find you ordered the wrong item, we will exchange the item for you. Simply return the item unopened and unused and we will send your alternative choice by return of post. 

Please send an email to:  returns@glowtec.co.uk  for details on how to return products.

 


 

Shortages

If an order is shipped incomplete, we will either ship the missing items at no additional shipping cost, or give credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise.

Please click here for our contact details

 


 

Cancellations

If you wish to cancel your order, you may do so without charge up to the point of despatch. However, if you cancel after despatch, you will need to follow our returns procedure. 

** Please Note:  Business orders cancelled after despatch may at our discretion, be subject to a 20% restocking fee deducted along with the original post and packaging costs, from the refund payment.

* Please note:  500ml and 1 litre Paint sizes and certain other products are produced on a Made-to-Order, Special Order or Bespoke Order basis and therefore cannot be returned for a refund.

Please send a blank email to:  returns@glowtec.co.uk  for details on how to return the order.

 


 

Returns

GLOWTEC accepts returns on its merchandise within 30 days. However, GLOWTEC reserves the right to refuse product returns beyond 30 days from the delivery date.

Customers are responsible for all shipping charges back to GLOWTEC on returned items, and GLOWTEC will pay the shipping charges on  replacement or exchange item(s) going back.

Returns within 30 days from delivery date, can be for exchange, replacement, refund or credit, at the customer's discretion.

Please note:  All 500ml and 1 litre Paint sizes and certain other products which are produced bespoke on a Made-to-Order basis are not eligible for refunds.

Loose powder based products cannot be returned.

Please send an email to  returns@glowtec.co.uk  for details on how to return products.

Returns cannot be accepted without an RMA Number.

 


 

International & Special Order Items

This guarantee applies to UK purchases of regular stock held items made through the GLOWTEC website. It does not apply to custom, bespoke Made-to-Order items (known as Special Order Items) nor does it apply to International purchases (i.e orders originating outside of the UK).

 


 

Disclaimer

The information on this website is provided "as is" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. No advice or information given by GLOWTEC, its affiliates or their respective employees shall create any warranty.

The entire risk arising out of use of any GLOWTEC product remains with you. In no event shall GLOWTEC or their distributors or providers be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use, or inability to use or misuse of any products supplied by GLOWTEC.

STARGLOW Paints are not suitable for use by children unless they properly supervised by an adult.  With the exception of STARGLOW Face & Body Paints, STARGLOW Paints are not suitable for use on skin.

We recommend that you should always test a small area before committing to use our products.

The images used throughout this site are intended to provide a visual representation of the Glow-in-the-Dark or UV Revealing effect.

Please contact us or email: info@glowtec.co.uk with any questions you may have.

 


 

For Extended  Terms & Conditions

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