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GLOWTEC operate a policy of Fairness, Courtesy and Co-operation for all our customers and where possible, we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However as a business we are obliged have to have them in place. By placing an order with GLOWTEC via the web site, telephone or by email you agree to be bound by GLOWTEC Terms & Conditions set out below.



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Product Returns

If you are dissatisfied with your purchase, then providing the item is undamaged and unused you may  return the item for a refund (or replacement) within 30 working days of receiving the item**

Customers are responsible for the return delivery cost of any goods for refund or replacement.

Please Note:  We regret that we cannot accept returns of any paint, liquid or loose-powder based products.  We have sample size pots and powder packs available to order on our web site for customers to properly test and evaluate their compatibility and suitability for purpose.

** Please send an email within 30 days of receiving the goods to  for an RMA number and details on how to return products.


Returns will not be accepted without an RMA Number.



Faulty or Damaged items

If you receive an item that is faulty or damaged in transit, please let us know within 24 hours of receipt. Notifications after this time will not be accepted.  Please click here for our contact details.



Items ordered in error

If you order a GLOWTEC product and then find you ordered the wrong item, please contact us upon receipt of the goods so we can help resolve the mistake.  Please click here for our contact details.




If an order is shipped incomplete, we will either ship the missing items at no additional shipping cost, or give credit for future purchases. Notification of shortages must be made within 3 days of receipt of merchandise.

Please click here for our contact details.




If you wish to cancel your order, you may do so without charge up to the point of dispatch. However, if you cancel after dispatch, you will need to follow our returns procedure. 

** Please Note:  Business orders cancelled after dispatch are not eligible for cancellation or refund.  However we may at our discretion, accept business returns which may be subject to a 20% restocking fee, deducted along with the original post and packaging costs from any refund payment.

* Please note:  Any product produced on a made-to-order, special order or bespoke order basis cannot be returned for a refund.

Please send a blank email to:  for details on how to return the order.



International & Special Order Items

This guarantee applies to UK purchases of regular stock held items made through the GLOWTEC website. It does not apply to custom, bespoke Made-to-Order items or Special Order Items nor does it apply to International purchases (i.e. orders originating outside of the UK).




The information on this website is provided "as is" without warranty of any kind, either express or implied, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. No advice or information given by GLOWTEC, its affiliates or their respective employees shall create any warranty.

The entire risk arising out of use of any GLOWTEC product remains with you. In no event shall GLOWTEC or their distributors or providers be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use, or inability to use or misuse of any products supplied by GLOWTEC.

STARGLOW Paints are not suitable for use by children unless they properly supervised by an adult.  With the exception of STARGLOW Face & Body Paints, STARGLOW Paints are not suitable for use on skin.

We recommend that you should always test a small area before committing to use our products.

The images used throughout this site are intended to provide a visual representation of the Glow-in-the-Dark, UV Reactive, UV Revealing or Retro-reflective effect.

Please contact us or email: with any questions you may have.



For Extended  Terms & Conditions

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