DELIVERY

Shipping and Delivery Information

Our Standard ‘Flat-rate’ Delivery charge for UK is:  £4.99 + vat for 1st Class Parcel Post.

We are unable to offer a specific NEXT DAY DELIVERY option as we cannot realistically guarantee such a service, especially in the current climate.

Special-Delivery (small parcels) and UK Courier (larger/heavier parcels) provide a next day delivery from dispatch, not from the date of order.

If you require a tracked / recorded delivery, please select either the Express Delivery or Courier Delivery option at checkout.

Please see ‘Shipment of UK Orders‘ below for further details.

Brexit Notice

As of July 1st 2021 there are new EU rules on how VAT is charged for online / web orders.  As a result, orders originating from any EU country below a net value of 150 Euros / £135 will now have VAT added at the prevailing rate of that country.

We have therefore decided to introduce a ‘temporary’ £136 Minimum Order Value for EU B2C orders.

NOTE:  Whilst we will not add VAT to your order, VAT and Customs charges will be payable once the goods have arrived in your country.

EU Businesses with a verifiable EORI number will not be affected by this change and may contact us directly if they need to place an order below £136 net.

We will only ship EU and International orders at the Buyers risk. Once the goods are handed over to the courier they become the buyers property and responsibility.

Shipment of UK Orders

Whilst we strive to process and dispatch most  web orders within a 1-3 days, there are sometimes unavoidable delays. Please do not assume your order will be dispatched the moment you place it. Our smart paints are made ‘fresh to order’ and need time to be produced.  
 

Standard Postal and Special Delivery orders are dispatched on Tuesdays and Thursdays. We are unable to dispatch any web orders on Mondays or Fridays. 

If you need an order delivered on or before a certain date, please call to confirm if this is possible before placing your order, as we cannot commit to customer-imposed deadlines. 

Heavier or larger UK orders requiring a courier delivery are usually dispatched within 2-5  working days of receipt on a Next-Day (from dispatch) courier service. We are unable to offer a same day courier shipment. 

Most small web orders are dispatched within 1-3 days following the date of order.

As an Internet based manufacturer / supplier, we do not have a customer collection point and will only dispatch orders via post or courier on the specified dispatch days. 

We regret customer orders are not available for collection in person.

Our Delivery Partners

We only use reliable and reputable postal (UK) and courier delivery services to ensure a swift assured delivery of your order. 

Whilst its true such services are not the cheapest, we do believe they provide a far superior service and represent value for money overall.  

So for reasons of speed, reliability and dependability we do not dispatch any EU or International bound orders by post, only by Courier.

We will only ship EU and International orders at the Buyers risk

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1st Class / Express UK Post

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UK & International Courier

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UK & International Courier

UK & International Courier