Delivery

See ‘Delivery’ tab on the menu bar for more detailed shipping and delivery information.

Whilst we can usually turn around most web orders within 1-3 working days. Please bear in mind our smart paints are literally made fresh to order so please allow time for the order to be processed and produced for you. If you have genuinely urgent order, please contact us first to ensure we are able to turn around your order in time.  Please appreciate that there will be other customer’s orders ahead in the queue!

Orders Dispatched:  MONDAY (Courier)   TUESDAY (Post/Special-D)   WEDNESDAY  (Courier)   THURSDAY  (Post/Special-D)  FRIDAY  (Courier)

UK Delivery options

Standard Delivery is a flat rate delivery charge using Royal Mail’s 1st Class Parcel Post.

Special-Delivery (small parcels) and UK Courier (larger/heavier parcels) will provide a swift next day delivery from the day of dispatch and NOT from the date of order.

Note: We do not to offer a specific ‘Next Day Delivery’ option as we cannot realistically guarantee such a service, especially in the current climate.

If you require a recorded / tracked delivery, please select either the Express Delivery or Courier Delivery option at checkout.

EU & International Orders

As of July 1st 2021 there are new EU rules on how VAT is charged for online / web orders.  As a result, orders originating from any EU country below a net value of 150 Euros / £135 will now have VAT added at the prevailing rate of that country. We therefore have a £136 Minimum Order Value for Private (Non-Business) EU orders.

NOTE:  Whilst we will not add VAT to your order, VAT and Customs charges will be payable once the goods have arrived in your country.

EU Businesses with a verifiable VAT and EORI number will not be affected by this change and may contact us directly if they need to place an order below £136 net, however, we do have a standard £50 net Minimum Order Value for ALL EU and International orders.

We will only ship EU and International orders at the Buyers risk. Once the goods are handed over to the courier they become the buyers property and responsibility.

For reasons of security and speed, we only ship EU and International orders via Express Courier.  Delivery charges are calculated at checkout.